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发信人: lilacs (紫丁无香), 信区: Jobs_Career
标 题: Interview English--Diligence and Professionalism
发信站: 荔园晨风BBS站 (Sun Mar 5 09:31:59 2006), 转信
Would your current boss describe you as the kind of employee who goes the extra
mile?
Absolutely. In fact, on my annual evaluations he/she writes that I am the most
dependable and flexible person on his/her staff. I think this is mostly because
of my ability to juggle and prioritize. Would you like an example?
Employees tend to be either concept oriented or task oriented. How do you
describe yourself?
It is important for me to have clear direction on each project. That is why I
am good in support roles, with managers who have very specific ideas. I am
thorough at carrying out the tasks.
What would your colleagues tell me about your attention to detail?
My coworkers always count on me to help them think through what might have been
overlooked, so they would probably tell you that I think through process from A
to Z.
How do you manage stress in your daily work?
I try to get out for lunch at least once during the week to clear my head. I
also have a personal rule that stops me from reacting to any problem until I
feel calm about it. I think, then act—but I have learned to do that over time.
How do you regroup when things haven’t gone as planned?
I start by trying to imagine the worst possible outcome; then I back up and
identify precautions I can take to avoid that scenario. In this way I usually
end up with a result close to the original goal. The training example I
described earlier is proof of that skill.
How have you prioritized or juggled your workload in your current job?
I juggled by working only on my two major accounts early in the day. That way,
if interruptions occur, my most critical customers are taken care of.
Why is service such an important issue?
Service is a major contributor to customer satisfaction. Just as important as,
or maybe even more important than, cost. If a customer is not receiving a level
of service that meets or exceeds his or her expectations, that customer won’t
be a customer for very long. In addition, that customer’s experience with your
company may affect how potential customers in the marketplace view your
company. People do talk and share information. This may affect not only profits
but future sales as well. In many instances service may be the one thing that
distinguishes a company from the competition. A bad reputation for service may
compromise a company’s position in the marketplace.
Tell me about a time when you had to deal with an irate customer. How did you
handle the situation?
My customer service position at the … company involved dealing occasionally
with irate customers. When that happened, I would try to talk in a calm, even
voice, in order to get the person to respond in a businesslike manner and focus
on trying to resolve the situation. Most times I was able to rectify the
problem and pacify the customer, but I remember one incident in particular in
which the caller became verbally abusive. I tried to remain calm and
professional and not to let my personal feelings enter into the situation. I
did not respond to the abuse, I just made a note of it and continued to help
the customer as best I could. When the abuse persisted, however, I politely
asked him to call back and ask for my manager, because at that point I knew I
could not resolve the problem.
How do you manage your work week and make realistic deadlines?
I always reserve two hours of dead time every day to handle any unanticipated
problems that may occur. I used to plan for eight or nine hours of project time,
but now I find that I am able to manage my own projects, as well as whatever
my boss and staff need from me.
What personal skill or work habit have you struggled to improve?
I had to learn to say no. I used to be helpful to the point that other staff
abused my goodwill. Now I offer to help by countering with something I would
like help in return. On balance I believe the trade—off is more equitable, and
cooperation in our office has improved over time.
--
永远拥有一颗10岁的心
无所畏惧勇往直前
※ 来源:·荔园晨风BBS站 http://bbs.szu.edu.cn·[FROM: 210.82.42.225]
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